Refund & Access Policy - PassVantage

PassVantage is an on-demand digital exam-prep platform operated by New Chapter Institute LLC. When you purchase access, you receive immediate access to digital study content, assessments, and related account features.

1. All Sales Are Final

Because course content is delivered digitally and can be accessed immediately after payment, all course sales are final. We do not offer refunds, returns, or transfers once a purchase has been completed.

2. Verify Your Course Before Purchase

Before checking out, you are responsible for confirming that:

• The selected prep path is the one you intend to purchase.
• The content is appropriate for your target state and exam route.
• Your name and email address are accurate so account access and support records can be handled correctly.

3. Technical Issues & Access Problems

If you experience a technical issue that prevents you from accessing a course you have paid for, we will work with you in good faith to resolve the problem and restore access. However, this does not change the no-refund policy.

4. Responsibility for Deadlines & Compliance

You are responsible for knowing your license renewal deadline and for allowing sufficient time to complete your study plan and sit for any required exams. We cannot issue refunds for missed deadlines, changes in your licensing status, or regulatory changes.

5. Contact

If you have questions about this policy or need help with a specific access issue, please use our contact form.